Return/Refund Policy

 

Thank you for choosing SNOP! Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help.

 

- You have 7 calendar days to return an item from the date you received it.

- To be eligible for a return, your item must meet one of the following criteria:

- The item is damaged upon receipt.

- The printed content significantly deviates from the customer-approved artwork.

- The item does not meet the agreed-upon printing specifications.

- The item does not meet the agreed-upon deadline.

- Errors in the print that were not present in the customer-approved file.

- The wrong quantity of items was delivered.

- Print color variations that substantially differ from the customer's color proof.

- Your item must be in the original packaging.

- Your item needs to have the receipt or proof of purchase.

 

- Once we receive your item, we will inspect it and notify you that we have received your returned item.

- We will immediately notify you on the status of your refund after inspecting the item.

- If your return is approved, we will initiate a refund to your original method of payment.

- You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

- You will be responsible for paying for your own shipping costs for returning your item.

- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

- If you have any questions on how to return your item to us, contact us at hello@snop.com.my or +6011 5775 7580.

 

Some items are non-returnable, including:

- Customized or personalized items that are specially printed according to your specific requirements.

- Items that have been used, opened, or are not in their original condition.

- Products that are damaged due to customer mishandling or misuse.

- Print materials with content that violates copyright or intellectual property rights.

- Items with printing specifications or artwork approved by the customer, where errors are present in the customer-approved file.

- Clearance or discounted items.